Attendee Cancellation Policy

Anyone who pays registration fees and cannot attend the event may send a substitute. Substitutions are allowed.  If applicable, the registrant is responsible for paying any difference in the registration fee, e.g., If the original registrant is a member and the substitution is a non-member, the new registrant is responsible for the price difference.

Refunds will be given, minus a $20 processing cancellation fee, if the cancellation is made at least 20 days prior to the program date.

On-demand educational offerings are non-refundable and non-transferrable.

Should PHIMA convert an in-person meeting to a virtual meeting, no refunds will be offered since all sessions will be offered virtually or on-demand.

Exhibitor Agreement

The exhibitor booth and sponsorship are non-refundable. Substitutions or changes to attendees are to be emailed to Linda McLinden, RHIA, PHIMA Executive Director at lmclinden@phima.org.

Should PHIMA need to change the format of the exhibitor show from in-person to virtual, no refunds will be made. However, all registered in-person exhibitors will be allowed to provide a 30-minute recording which will be posted in the learning management system for the meeting attendees.

Insufficient Check Funds Policy

If a check is bounced due to insufficient funds, you will be responsible for paying for all returned check service charges.

Credit Card Terms and Conditions

By paying online, you are agreeing to make your purchase through KnowledgeConnex, the online registration provider for PHIMA.  KnowledgeConnex will be the only name to appear on your credit card statement.

In addition, KnowledgeConnex does not offer refunds or exchanges. Refunds or cancellations will be determined directly by PHIMA using the above described registration cancellation policy.

If you do not wish to make your purchase using online payment, you will be given the option to “Pay by Mail (Printable Order Form)”.  You will be provided with instructions to print the receipt page and mail your payment to KnowledgeConnex, PHIMA’s online registration provider.

Authority to Register and/or to Act as Agent. You represent and warrant to KnowledgeConnex that you have full legal authority to complete this registration on KnowledgeConnex, including full authority to make use of the credit or debit card to which registration fees will be charged. In addition, if you are registering third parties, you represent and warrant that you have been duly authorized to act as agent on behalf of such parties in performing this event registration. By proceeding with this registration, you agree that the terms of this registration agreement shall apply equally to you and to any third parties for whom you are acting as agent.

Limitation of Liability; Disclaimer of Warranties. KnowledgeConnex shall not be liable for any direct, indirect, incidental, special or consequential damages, resulting from (a) the use or the inability to use KnowledgeConnex or (b) for the cost of procurement of substitute goods and services or (c) resulting from any goods or services purchased or obtained or transactions entered into through KnowledgeConnex or (d) resulting from unauthorized access to or alteration of your transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangible, even if KnowledgeConnex has been advised of the possibility of such damages. You expressly agree that use of KnowledgeConnex is at your sole risk. KnowledgeConnex is provided on an “as is” and “as available” basis.

KnowledgeConnex makes no warranty that KnowledgeConnex sites’ services will be uninterrupted, secure or error-free. KnowledgeConnex does not guarantee the accuracy or completeness of any information in, or provided in connection with, the KnowledgeConnex sites. KnowledgeConnex is not responsible for any errors or omissions, or for the results obtained from the use of such information. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the KnowledgeConnex sites is at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of such material and/or data.

Indemnification. You agree to indemnify and hold each of KnowledgeConnex and its officers and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of KnowledgeConnex or the violation of any term of this Liability Waiver.

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